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Privacy policy


This policy covers the websites  operated by RESOLVE it cic.

We comply with data protection  legislation such as the Data Protection Act 1998. This regulates the processing  of personal data relating to you and grants you various rights in respect of  your personal data. We’d like to reassure you that any personal data you give  us will be treated in complete confidence.

The aim of this statement is to  tell you how we use any personal data we collect about you through our  websites.  Please read it carefully before you proceed.


You do not have to give us any  personal data in order to use most of our websites. However,  by registering with us, you agree that we may process the data below for the  purposes outlined in our Privacy and Cookie Policy.


Parents  and students

If you wish to enrol a student  with Stagecoach, we will collect the following personal data: parent or  guardian’s name; contact and address details; relationship to the student;  emergency contact numbers; name, age, gender and date of birth of student; and  any medical conditions the student has. If the student is over 16 years of age,  please ensure that you have their permission to share these details with us.

RESOLVE it will from time to time  take photographs and film footage of students during class time for use in  RESOLVE it’s marketing and publicity material (both online and offline). This  will be dealt with separately by each RESOLVE it course but if you do not wish  for your child to be photographed/filmed please let the Course instructor know  in writing.


Directors  and Teachers and instructors

If you wish to apply to become a  staff memnber, we will collect details such as your name, contact details, time  at your last address, whether you are a homeowner or car owner, date and place  of birth, details of your finances, nationality, marital status, and details of  your hobbies and any training qualifications. We will also collect details of  any relevant criminal convictions and will need to see a copy of your DBS  certificate before offering you a position. We will only retain your DBS  certificate reference number and date of issue.

If you wish to apply to become  join the team through our RESOLVE it website, we will collect your name,  contact details and information contained in your CV in order to make this  information available to the relevant Directors for their own recruitment  purposes. . If you provide details of a reference, it is your responsibility to  make sure that the person is aware that you have forwarded his/her details for  these purposes. If you are taken on by a director we will also keep details of  your DBS certificate reference number and date of issue and any training  qualifications.


Other  individuals

If you wish to contact us for  other purposes, we ask for your contact details so we can respond to your  queries.

If you contact us about a  children’s party, we will collect details of the child’s name and date of  birth, numbers of children attending and type of party requested, where and  when the party is to take place and the parent or guardian's contact details.


Sensitive  personal data

The Data Protection Act gives  special protection to sensitive personal data which will include information  relating to health or sex life, race or ethnic origin, political beliefs or  membership, philosophical or religious beliefs, trade union membership and  information about the commission of offences and related  proceedings.    You should only provide this information if it  is required in response to a mandatory question on our websites, or if you are  otherwise content for us to process this information

Automatically collected  information

In addition, we may automatically  collect information about the website that you came from or are going to. We  also collect information on which pages of our websites you visit, IP  addresses, the type of browser you use and the times you access our websites.  However, this information is aggregated and is not used to identify you.


Information  collected from other sources

If you choose to "Sign  In" to your account using Facebook, you will first be asked to enter your  Facebook credentials and then be given the option to register with us. In this  case, we may receive information from Facebook. Any information we collect from  your account may depend on the privacy settings you have with Facebook, so please  consult their privacy and data practices.

We may also receive personal data  about you directly from our Principals which will be used for the purposes set  out in this Privacy and Cookie Policy. If you are a parent or guardian who  enrols a student with us, this will include any updates about you or the  student  (including any medical history or health information) which you  provide from time to time, records of your payments, the student’s attendance  and annual progress report, details of any siblings and any examinations they  take.

We may also record and/or monitor  calls for quality checks and staff training.



The information we collect allows  us to:

o    locate and  put you in touch with a director in your area;

o    process your  request to become a intructor or facilitator;

o    provide  teaching services in personal safety and self defence and the organisation of  workshops and courses;

o    administer  our websites and provide customer services;

o     meet legal,  regulatory and compliance requirements including the administration of  Stagecoach’s statutory obligations relating to children;

o    gather  management information for research purposes and to form statistical and trend  analysis;

o    communicate with  you;

o    send you  surveys and competitions;

o    improve our  websites and the products and services we offer to you and to provide you with  online personalised services and targeted advertising including through the use  of cookies when you visit our websites; and

o    provide you  with information about our products and services which may be of interest to  you from time to time.


We may share your personal data  with other RESOLVE it teams in the Group for the above purposes.

We may employ the services of a  third party to help us in certain areas, such as website hosting, support and  maintenance, and child protection issues. In some cases, the third party may  receive your information. However, at all times, we will control and be  responsible for the use of your information.

We may also use aggregated  information so we can administer and improve our websites, analyse trends and  gather broad demographic information. We may pass this information to third  parties.

We may also disclose your  personal data when we believe this is required by law, to enforce or comply our  terms and conditions or to protect the rights, property, safety of Stagecoach,  our customers or others.


Use of  data by Staff

Our Academy directors operate as  franchisees and are independent data controllers of your personal data which  means that they have their own responsibilities for complying with their  obligations under the Data Protection Act 1998. This Privacy and Cookie Policy  does not apply to any separate websites or microsites maintained by such  directors. We are not responsible for any such websites nor do we warrant or  guarantee that the privacy policies and practices of such directors comply with  applicable law.



Some of the recipients of your  personal data (including sensitive personal data) may be located in countries  outside of the European Economic Area such as the US but we remain responsible  for making sure that your personal data is given adequate protection and held  securely. By submitting your personal data to our websites, you agree that such  transfers may take place.



From time to time, we may wish to  provide you with information about RESOLVE it’s products and services  (including by online targeted advertising, post, phone, email and text) which  may be of interest to you.

If you do not wish to receive  such information, please tick the box on the application form or  contact enquires@resolveitcic.co.uk to unsubscribe at any time.



Our websites may contain links to  other third party websites over which we have no control. We are not  responsible for privacy policies or practices of any websites to which you  choose to link from our sites. We encourage you to review the privacy policies  of those other web sites so you can understand how they collect, use and share  your information.



We have implemented reasonable  technical and organisational measures designed to secure your personal data  from accidental loss and from unauthorised access, use, alteration or  disclosure. However, the Internet is an open system and we cannot guarantee  that unauthorised third parties will never be able to defeat those measures or  use your personal data for improper purposes.



In the event that the business is  sold or integrated with another business, your details will be disclosed to our  advisers and any prospective purchaser’s adviser and will be passed to the new  owners of the business.



You are entitled to see the  information held about you.  You may review, correct, update or change  your personal data at any time.

If you have any other questions  about this policy or your personal data, please contact us on  enquires@resolveitcic.co.uk


Changes to  our privacy policy

If our privacy policy changes in  any way, we will place an updated version on this page. Regularly reviewing  this page ensures that you are always aware of what information we collect, how  we use it and under what circumstances, if any, we will share it with other  parties.

For further information on what  cookies we collect please view our cookies policy


Cookie Policy

Use of  Cookies on our websites

We use cookies to collect  information about how you use our websites. Cookies are small pieces of  information sent by a web server to a web browser which allows the server to  uniquely identify the browser on each page.

We use the  following categories of cookies on our websites:


Strictly  Necessary Cookies

These cookies are essential in  order to enable you to move around the websites and use its features.


Performance  Cookies

These cookies collect anonymous  information on how people use our Websites. For example, we use Google  Analytics cookies to help us understand how customers arrive at our sites,  browse or use our sites and highlight areas where we can improve areas such as  navigation, shopping experience and marketing campaigns. The data stored by  these cookies never shows personal details from which your individual identity  can be established.


Functionality  Cookies

These cookies remember choices  you make such as the country or region you visit our websites from, language  and search parameters such as age of children. These can then be used to  provide you with an experience more appropriate to your selections and to make the  visits more tailored and pleasant. The information these cookies collect may be  anonymised and they cannot track your browsing activity on other websites.


Targeting  cookies or advertising cookies

These cookies collect information  about your browsing habits in order to make advertising more relevant to you  and your interests. They are also used to limit the number of times you see an  advert as well as help measure the effectiveness of an advertising  campaign.  The cookies are usually placed by third party advertising  networks.  They remember the websites you visit and that information is  shared with other parties such as advertisers. For example, we use third party  companies to provide you with more personalised adverts when visiting other  websites.


Social  Media Cookies

These cookies allow you to share  what you’ve been doing on our websites on social media such as Facebook,  Twitter and Youtube. These cookies are not within our control.  Please  refer to the respective privacy policies for how their cookies work. If you  want to delete any cookies that are already on your computer, please refer to  the help and support area on your internet browser for instructions on how to  locate the file or directory that stores cookies.